Privacy Policy

Introduction

Welcome to 10 Cent Agency. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using our website and services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with our policies and practices, please do not use our services.

Information We Collect

We collect several types of information from and about users of our website and services:

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and provide customer support
• To deliver the digital marketing services you have requested
• To process payments and manage billing
• To send you service-related communications and updates
• To improve our website, services, and user experience
• To analyze website traffic and user behavior
• To comply with legal obligations and protect our rights
• To prevent fraud and ensure security

Payment Information Handling

We accept online payments for our services through secure third-party payment processors. These processors are PCI-DSS compliant and use industry-standard encryption to protect your payment information.

We may receive limited payment information such as the last four digits of your card, transaction ID, and payment status for record-keeping and customer service purposes. We do not have access to or store your complete payment card details.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. The technologies we use include:

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Data Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information in the following circumstances:

• Service Providers: We may share your information with third-party service providers who perform services on our behalf, such as payment processing, email delivery, hosting services, and analytics.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.
• Protection of Rights: We may disclose your information to protect and defend our rights, property, or safety, or that of our users or others.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your information, we will securely delete or anonymize it.

Contact form submissions and client project data are typically retained for the duration of our business relationship and for a reasonable period thereafter for record-keeping and legal compliance purposes.

Data Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit using SSL/TLS protocols
• Secure storage of data on protected servers
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Employee training on data protection practices

However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security.

Third-Party Services

Our website may contain links to third-party websites or services that are not operated by us. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

We strongly advise you to review the privacy policy of every site you visit. This Privacy Policy applies only to information collected by 10 Cent Agency.

International Data Transfers

Your information may be transferred to and maintained on servers located outside of Bangladesh, where data protection laws may differ from those in your jurisdiction. By using our services, you consent to the transfer of your information to countries outside of Bangladesh.

We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Your Rights

You have certain rights regarding your personal information, including:

• Access: You have the right to request access to the personal information we hold about you.
• Correction: You have the right to request that we correct any inaccurate or incomplete information.
• Deletion: You have the right to request that we delete your personal information, subject to certain legal exceptions.
• Objection: You have the right to object to our processing of your personal information.
• Withdrawal of Consent: If we rely on your consent to process your information, you have the right to withdraw that consent at any time.

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately.

If we become aware that we have collected personal information from a child under 18 without verification of parental consent, we will take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our services after any changes constitutes your acceptance of the updated Privacy Policy.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: